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Terms and Conditions

Terms & Conditions For All Furniture & Equipment Supplied By The Spa Warehouse

UPDATED: 1 JANUARY 2023

Warranty

We do our best to ensure that the products we deliver to you are of a high quality. If you have received a product with a defect or fault, we will gladly replace the exact product at no additional cost to you. Where a replacement product is not available, your account will be credited.

Our 7-day report replacement promise entitles you to a replacement of a damaged or defective product as soon as we receive the report. For your convenience, our courier will collect the defective product.

Our 6-month replacement warranty, entitles you to have your product replaced or fixed at The Spa Warehouse expense if the product is found to be defective or faulty. The Warranty starts from date of invoice.

If the product is found NOT to be defective or damaged, you will NOT be entitled to any replacement or credit, but will instead be liable for the costs incurred in having such a product returned to The Spa Warehouse, and then redelivered to you should you request a refund.

The following will NOT be regarded as defects and will NOT entitle you to any replacement or fall under the 6-month replacement warranty: faults resulting from normal wear and tear; damage arising from incorrect usage of the product.

Certain products may come with a supplier’s warranty in addition to The Spa Warehouse 6-month warranty. If so, this will be stated in the product listing on the site. If the product you received is found to be damaged or defective, and it is within the supplier warranty period, we will replace the product at our expense, or process an account credit if a replacement product is not available.

Delivery

Please note when using your own courier to collect from us, The Spa Warehouse cannot be held responsible for any damaged or loss caused by your shipping company used. Our liability stops, once collected from us. When using The Spa Warehouse shipping company, our liability ends once the delivery has been made and the waybill or delivery note has been signed by your company representative.
If any damaged is noticed when delivery is received, please report to our company via email info@thespawarehouse.co.za within 7 days of receiving the stock.

Delays

The Spa Warehouse will not accept any liability for orders or loss of income because of delays caused by shipping, delivery, or manufacturing processes. In the case of custom-made furniture and imported items, no refund will be given if any delays occur. We will keep you informed as much as possible before and during the process and will try our utmost to deliver on time.

For more information contact us at:

The Spa Warehouse
info@thespawarehouse.co.za
Tel: 0218630373 / Mobile 0662342779

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